Refund policy

Refund Policy for Benni's Closet

This Refund Policy ("Policy") governs the terms and conditions under which Benni's Closet ("Company," "we," "our," or "us") offers refunds for the purchase of our vintage and thrifted products. By engaging in transactions with Benni's Closet, you agree to the terms outlined in this Policy.

1. Damaged Items:

  • In the event that the product is damaged during shipment, the customer is required to notify Benni's Closet within 3 days of receiving the item.
  • To request a refund for a damaged item, the customer must provide clear photographic evidence of the damaged product and its original packaging by contacting support@benniscloset.com.

2. Non-Returnable Items:

  • Due to the singular nature of vintage and thrifted products, Benni's Closet typically does not accept returns or exchanges.
  • Exceptions to this policy are exclusively granted for items damaged during the shipment process.

3. Refund Process:

  • Upon verification and approval of a refund request, Benni's Closet will initiate the refund to the original payment method.
  • The customer should allow a reasonable processing period, typically 7-10 business days, for the refund to be reflected in their financial statement. If the customer has not received a refund within 15 days of their return being approved please contact us at support@benniscloset.com.

4. Contact Information:

  • For any inquiries regarding this Policy or to communicate concerns related to a purchase, customers are encouraged to contact our customer service team at support@benniscloset.com.

This Policy is subject to change without notice and is in accordance with the applicable laws of the Commonwealth of Pennsylvania, USA.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.